Refund policy
Last updated: September 8, 2026
30-day returns
You may request a return within 30 calendar days after delivery. This policy applies to regular-price and sale-price jackets.
To qualify for a change-of-mind return, the item must be unworn, unwashed and unaltered, with its original tags and packaging. You may try it on indoors to check the fit. Keep your order confirmation or other proof of purchase.
How to request a return
-
Email monalapparels@gmail.com with your order number, the item you wish to return and the reason. For damaged, defective or incorrect items, include clear photos where possible.
-
We will provide return instructions and the correct return address. Contact us before sending an item so that your return can be identified and routed correctly.
-
Pack the item securely and use a tracked delivery service. Keep the shipping receipt until the return is resolved.
The business contact address is not an automatic return authorization. Use the return address supplied for your order.
Return costs
For a change of mind, preferred size or preferred color, you pay the actual cost of return postage to the carrier. We do not charge a restocking fee.
Original delivery charges are not refunded for change-of-mind returns unless applicable law requires otherwise.
If we sent the wrong item or the item arrived damaged or defective, we cover reasonable return postage and provide a replacement or refund as appropriate.
Refunds
After we receive and inspect your return, we will confirm the outcome by email. Approved refunds are issued to the original payment method within 10 business days of receiving the returned item.
Your bank or payment provider may take additional time to display the credit. If the refund has not appeared after your provider’s processing period, contact us.
Exchanges
Contact us to request a size, color or style exchange. Exchanges depend on actual availability. If the replacement is unavailable, an eligible return can be refunded instead.
Damaged, faulty or incorrect items
Contact us as soon as you discover a problem. The change-of-mind condition requirements do not remove your rights concerning faulty, misdescribed or incorrect goods.
Order changes and cancellation
Contact us promptly if you need to cancel or change an order. We can cancel an order before dispatch and refund the amount paid.
Changes cannot be guaranteed once fulfillment has started. If an order has already shipped, follow the return process after delivery. No cancellation fee is charged.
Your statutory rights
This policy is in addition to rights under applicable consumer law and does not restrict mandatory cancellation, refund or warranty rights. Where a longer period or different remedy is legally required, that requirement applies.
Contact
Monal Apparels
4710 Autumn Alcove Ct
Kingwood, Texas 77345
United States
Email: monalapparels@gmail.com
Phone: +1 762 901 4391
